Return and Refund Policy

All purchases may be returned to us for a full refund of the price paid at the time of purchase within 30 days of purchase. If possible, please provide a copy of your invoice as proof (the email received is fine.) Purchaser must pay their shipping costs when returning the item.

Adopted rats can be returned to us or exchanged with other rats at any time, no questions asked. You are responsible for the rat’s care and transportation while it is in your possession. As we do not charge for rat adoptions, there is no refund when they are returned.